Support

We're a small team and we read every message. Email [email protected] and we'll usually reply within two working days.

Premium and billing

How do I restore Premium on a new iPhone?

Open Bloom, go to any Premium screen and tap Restore purchases. Make sure you're signed in with the same Apple Account you used to subscribe.

How do I cancel?

Subscriptions are managed by Apple. On your iPhone, open Settings › [your name] › Subscriptions, choose Bloom and tap Cancel Subscription. Deleting the app does not cancel your subscription.

Can I get a refund?

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Your data

Where is my journal stored?

On your iPhone. It's included in your normal iCloud or computer backup, so restoring a backup to a new phone brings it with you.

How do I delete everything?

In Bloom, open Settings › Delete all data. To also remove your account, use Settings › Delete account. Both are permanent.

How do I turn off the AI features?

Open Settings › AI features and switch them off. Nothing is sent to the AI service while they're off.

Using Bloom

Is the app available in my language?

Bloom is in English today. German, French and Spanish versions are in preparation.

Which iPhones are supported?

Bloom needs iOS 18 or later.

Why don't I get reminders?

Check that notifications are allowed for Bloom in your iPhone's Settings › Notifications › Bloom, then choose which reminders you'd like in Bloom's own settings.

Still stuck?

Email [email protected] with a short description and, if you can, a screenshot. Please don't include medical records or other sensitive details you don't need to share.